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Creating Expectations from a Provider Statement

Zoe Bennett avatar
Written by Zoe Bennett
Updated this week

In this article we'll outline how you can create one-off expectations from a Provider Statement. Perfect for those pesky 1p trail commission entries!

Creating Expectations in Bulk

To start, head to the Income Reconciliation area in Plannr (found via the left-hand menu).

Next, locate the Provider Statement you wish to create expectations from - either via the relevant month, or by clicking 'Provider Statements'.

Once located, tick the transactions you wish to create expectations for. You can either select all, or select them one by one.

Confirm, via the pop-up box, that you wish to bulk create expectations for the selected transactions.

The system will then create expectations where possible.

If the system has managed to create expectations, it'll be indicated by a green tick.

Points to note

  • If a transaction doesn't have policy number - no expectation will be created.

  • If a transaction is already linked to any expectation - no expectation will be created.

  • Next up, the system will search based on the policy number.

    • If no policies are found - no expectation will be created.

    • If multiple policies are found, the system will look up those that have the exact same provider the provider statement has.

    • If there are still multiple policies after checking for an exact provider name match - no expectation will be created.

  • If a single policy is located, the system then checks if there's an appropriate adviser held against the policy.

    • If no adviser can be found - no expectation will be created.

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