2-Factor Authentication adds a layer of security to your Plannr account and as such we would recommend all Plannr users enable it. 2FA enhances account security by adding a second step to the login process. This could either be through an authentication app or SMS notifications, making it harder for unauthorised users to gain access to your account—even if they know your password.
Navigating to 2FA in Settings
Navigate to Settings from the left-hand side menu, then select Account Details. Here, under the Manage Two-Factor Authentication section, you can configure your 2FA settings.
Setting up SMS 2FA
Selecting the SMS 2FA option brings up the following box to input your phone number. Once that is done, press the Send SMS button.
Once this is sent, a box appears asking for the code that was sent via SMS.
You should receive a text like this giving you the authentication code.
Once entered, you’ll see a banner confirming that your 2FA is set up and working.
If you want to change your phone number for 2FA, simply change the number in the box and you’ll receive a code to the new number.
Setting Up App-Based 2FA
The recommended 2FA method is using an Authenticator App. In this example, we’ll use the Google Authenticator.
Once app-based 2FA is selected, a QR code will appear (this has been blurred for privacy). This can be scanned on your authenticator app. If for whatever reason this does not work, there is a OTP setup url.
DO NOT share your QR code or OTP setup url with anyone else.
After scanning the QR code on your authenticator app, you should see a code appear. The Google Authenticator code appears like this
Once the code is inputted, you’ll see a green bar appear confirming that the set-up is complete.
There is also the option to reset your app-based 2FA should it be required.
Below this, there is the option to display recovery codes. As the text below details, if you are unable to get into your authenticator app, these codes can be used to restore access to your account.
We advise that you keep a secure record of these recovery codes should you need them.
Logging in with 2FA
When logging in, after inputting your password you’ll see an additional box appear asking for your authentication code. This can be found either on your authenticator app if set up with app-based 2FA, or it will be delivered via text if SMS 2FA is set up.
Please note: if you select 'Remember' when logging in as per the above screenshot, this will be saved in-browser for 6 months - this means you will not be required to have to log back in during this time (unless you manually log yourself out)Ensure you have access to the device connected to your 2FA settings when making changes. If you're unable to log in and 2FA is enabled, contact customer support for alternative access recovery options.