To support consistent and effective use of Plannr, the following best practice article will outline what needs to be completed when a plan is closed (e.g. fully withdrawn/transferred).
Amending Plan Details
Go into the relevant plan(s)
Click Details > Plan Details (left-hand menu)
Amend the plan status to Inactive
This will then bring up the Inactive Reason & Inactive Date - complete these with the relevant information
Once all fields are updated, click Save
Adding Transactions
From within the relevant plan(s)
Click Add (top-right) > Transaction
Does this relate to a specific holding = No
What type of transaction is this = Select from list (see Transaction Types/Sub Types)
What is the transaction sub type? = Select from list (see Transaction Types/Sub Types)
Amount = Enter the withdrawal/transfer amount
Date = The date the transaction was carried out (may not be today)
Click Save
Ending Fees
If the plan that's been withdrawn/transferred had any fees relating to it, follow this guidance.
We recommend you end a fee instead of deleting any.
From the main Client Dashboard, click Work (left-hand menu) > Charges
Within the Charge Schedule screen, click the pencil edit icon for the Fee you're wanting to end
Add in an end date (when the fee is scheduled to cease from)
Click Save
New Business Event
If it's an advised withdrawal/transfer, and you're using the New Business Events within Plannr, follow this guidance.
Go into the relevant Plan (this saves you having to add in the plan information manually) click Add (top-right) > New Business Event.
Then complete the following:
Contribution Type = Decrement
Contribution Notes = Anything relevant to the Withdrawal/Transfer (e.g. Withdrawal - £20k)
Adviser - This should pre-complete, if not, select the relevant Adviser
Source of Funds - Where the money is coming from - For withdrawals and non-ISA/Pension Transfers, put Other than free-text stating it's a Withdrawal/Transfer
Premium Amount - How much is being withdrawn/transferred? - If this is a transfer, put in the expected transfer value (this can be updated once withdrawal/transfer completes).
Premium Frequency - For a withdrawal/transfer this will be One-Off (unless it's a regular withdrawal)
Status – Accepted
Start Date - Add in today’s date (this can be updated once withdrawal/transfer completes)
Select a case - Select the relevant Case from the dropdown (you can only select one) - (If you're using Cases)
Confirm Vulnerability - Yes/No/Possibly
On the Product Information Tab, double check all the details.
If you select ‘Is this replacing an existing plan’ it will ask you to select one from the system - if you don’t have them on there, click No.
Once all fields have been completed, click Create
If you need to edit the New Business Event once it's been created (e.g. to add the correct Transfer Value):
Go into the relevant Client record
Click Work (left-hand menu) > New Business Events
Click the pencil edit icon
Amend any information required, then click the Update button
