To support consistent and effective use of Plannr, the following best practice article will outline what needs to be completed for adding a Mortgage.
Adding the Mortgage
From a Client Record, Click Add New > Plan
Tab 1 - Plan Type
First up, Plan Owners
The Select Contacts field is for any of the Plan Owners. The Plan Owner will default to the Client you initiated the process from.
If you add any additional plan owners, these can then be assigned a percentage in the section below
Next, you'll want to select Type = Mortgage then the relevant Plan Type. For this example we'll use Mortgage (e.g. Residential Mortgage)
Pop in the Provider, this is being set up with.
If the policy is already in force, then you can also put in the Policy Number. If not, you can leave this blank (there's an option for a proposal/quote reference on the next page)
The last 2 options are unlikely to be relevant to Mortgages, so these can be left as No
Then click Next.
Tab 2 - Plan Details
On the next page, you're presented with a number of options. Please note, only those with *'s next to them are mandatory.
Name / Label will automatically generate an appropriate name, based off Provider and Plan Type - you can edit this, if required.
Plan Status (mandatory) - Select either Active (for an already in force plan) or Proposed (where it's not yet been put in force)
Opened at - if you've set the plan as Active you'll need to input an Opened at date.
Proposal reference - if you have a proposal reference, input this here.
We recommend the following fields are completed, for your own records/monitoring purposes:
Please select which adviser sold this policy
Please select the active adviser for this policy
Was the plan originally sold by your firm
Review Date - (if known)
The other fields are not always relevant to Mortgages, but you can of course complete them:
Please select the adviser used for contract enquiry request - Not required for Mortgages
Agency in your name
Agency in your name from
Under Advice
Visible on Client Portal - This auto-sets to Yes, if you don't want the plan visible on the Client Portal - select No
Visible on circles within the client portal - This auto-sets to Yes, if you don't want the plan visible on Circles within the Client Portal - select No
Do you want this plan to be visible to circles on the portal? - If you want this visible to Circles on the Portal, select which ones here
Include in Client Valuation - This auto-sets to Yes, if you don't want the plan included in any Client Valuations - select No
On Panel - Only relevant to Networks/Restricted Firms
If you have any plan custom fields, these will be listed at the bottom of this page too.
Once this information is completed, click Next.
Tab 3 - Valuation
If the Mortgage is already in force, pop in the latest valuation. Then, click Finish (or Finish and Add Another if you have more to add)
The Mortgage will then be created and displayed.
Adding Additional Plan Information
Whilst the add plan feature allows you to input basic information, you can enrich your data further.
Proposal Tracking
If the Mortgage is still yet to be Active, you can use the Proposal Tracking tab to note information such as Exchange/Completion Dates.
Navigate to Proposal Tracking (on the left-hand menu), you're then presented with the below.
Ensure you click Save for any information added.
Adding a Premium
We suggest setting this up once the policy is in force.
From anywhere within the Plan, click Add > Premium
You can then complete the relevant Premium details, with any accompanying notes. The fields completed below, will allow you to save the record (e.g. they don't all need to be completed).
Once completed, click Save
You'll then be presented with the Premium record.
Creating the Property (Fixed Asset)
If you've set up a Mortgage, it's likely it's linked to a Property. Therefore, we recommend you set up the Property within Plannr too.
Tab 1 - Plan Type
Following the guidance above, you'll just replace the Type = Fixed Asset and Plan Type = Property.
Tab 2 - Plan Details
On the second tab, you'll have to fill in the Name field - We recommend using the First Line of the Address
The majority of the other fields are not relevant to Fixed Assets, except for the following:
Visible on Client Portal - This auto-sets to Yes, if you don't want the plan visible on the Client Portal - select No
Visible on circles within the client portal - This auto-sets to Yes, if you don't want the plan visible on Circles within the Client Portal - select No
Do you want this plan to be visible to circles on the portal? - If you want this visible to Circles on the Portal, select which ones here
Include in Client Valuation - This auto-sets to Yes, if you don't want the plan included in any Client Valuations - select No
On Panel - Only relevant to Networks/Restricted Firms
If you have any plan custom fields, these will be listed at the bottom of this page too.
Once this information is completed, click Next.
Tab 3 - Valuation
If you have a Valuation for the Property, input it here. Then, click Finish (or Finish and Add Another if you have more to add)
The Property will then be created and displayed.
Linking to another Plan (e.g. Property)
To link the Property to the Mortgage, click Linked (on the left-hand menu)
Then select the relevant Plan to link it to (e.g. the Mortgage). Click Save once confirmed.
It'll then show the Mortgage linked to the Property
New Business Event
It's important to use the New Business Event feature within Plannr - this can be easily reported for any FCA requirements. Plus it saves any manual spreadsheets!
This can be completed at the Proposed or In Force stage, as it can be edited at a later date if needed.
Within the Plan, Click Add then New Business Event
You'll then be presented with the Create New Business Event modal.
On the Event details tab, we recommend completing the fields as below, for Mortgages.
Once completed, either click Next at the bottom of the screen, or select the Product information tab.
On the Product information tab, this will pre-complete the existing plan details.
The only field you may want to select is 'Is this replacing an existing plan' - but please note, the existing plan must already be on the system to select it.
Once completed, click Create
You'll then be presented with the relevant New Business Event
Charges
If the Mortgage has any fees/commission linked to it, you'll need to input them on the system too. We recommend this is done once the policy is In Force, as it will ask for a start date.
Within the Plan, click Add > Charge
You'll then be presented with the Add Charge modal
As each charge can be different, this will depend on the advice being given and how the charge/commission is being paid. That said, here's an example of how it could look.
This is based on a Proc Fee of £500.
Once completed, click Save
You'll then be presented with the relevant Charge Schedule
If you click Expectations you'll be able to see the expectation for the Fee.
