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Ending a Fee

Should a fee stop for a Client, you'll need to update the Client record to reflect this. Whether this is a Client paid fee or Provider paid, the process is the same.

Just to note, we recommend you end a fee instead of deleting any - as this keeps the historic records from any previous reconciliations.

  • From the main Client Dashboard, click Work (left-hand menu) > Charges

  • Within the Charge Schedule screen, click the pencil edit icon for the Fee you're wanting to end

  • Add in an end date (when the fee is scheduled to cease from)

  • Click Save

You'll need to do this per fee (e.g. if you have 3 plans with ongoing fees, you'll have 3 x charge schedules)

Please note - you can also update the end date via a Charges Import.

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