Balance Linked Expectations
Within Plannr you have the option to balance any linked expectations.
This is particularly helpful when the fee amount received from a Provider differs to what you were expecting, e.g. Pension Transfers where the values can fluctuate.
There are a number of different ways to access the balance linking options:
Click Income Reconciliation under Business
Click Expectations
Alternatively, you can go in via the relevant month, which defaults to the Expectations screen.
On the Expectations screen:
Tick the relevant expectation you want to balance
Click Balance Expectations
A pop up will then appear asking if you are sure you would like to balance the expectations that are linked to this statement transaction. This will set the expected amount to however much has currently been reconciled.
Click yes, then you'll receive a notification in the top right-hand corner stating the system will attempt to automatically balance the linked expectations to the reconciled amount.
Click Income Reconciliation under Business
Click Expectations
Alternatively, you can go in via the relevant month, which defaults to the Expectations screen.
On the next screen, click the 'view expectation' eye icon of the Expectation you'd like to view, to balance expectations against
Under the Expectation, you're able to see how much has been reconciled (e.g. what could need balancing)
To balance the Expectation, click Actions
Then select 'Balance to £X'
A pop up will then appear asking if you are sure you would like to balance the expectation, and that this will set the expected amount to £X.
Click yes, then you'll receive a notification stating the system will attempt to balance the expectation to the reconciled amount.
If you refresh the screen, you'll then see the balance to expectation has been successful (e.g. matches 100%). You'll also be able to see any original amounts.
The above 2 options can be repeated on a Client or Plan level too, under Charges > Expectations
Click Income Reconciliation under Business
Click Provider Statements
Alternatively, you can go in via the relevant month:
Then select Provider Statements on the side menu:
Click the 'view provider statement' eye icon of the Provider Statement you'd like to view, to balance expectations against
Once you're in the relevant Provider Statement:
Tick the relevant transaction(s) you want to balance
Click Balance linked expectations
A pop up will then appear asking if you are sure you would like to balance the expectations that are linked to this statement transaction. This will set the expected amount to however much has currently been reconciled.
Click yes, then you'll receive a notification in the top right-hand corner stating the system will attempt to automatically balance the linked expectations to the reconciled amount.
If you refresh the screen, you'll be able to see the Provider Statement transaction is now balanced to 100%
Click Income Reconciliation under Business
Click Provider Statements
Alternatively, you can go in via the relevant month:
Then select Provider Statements on the side menu:
Click the 'view provider statement' eye icon of the Provider Statement you'd like to view, to balance expectations against
On the next screen, click the 'view Provider Statement transaction' eye icon to access the particular Provider Statement transaction you'd like to view, to balance expectations against
Under the Provider Statement Transaction, you're able to see how much has been reconciled to expectation (e.g. what could need balancing)
To balance the Provider Statement Transaction to the Linked Expectation, click Actions
Then select 'Balance Linked Expectations'
A pop up will then appear asking if you are sure you would like to balance the expectations that are linked to this statement transaction. This will set the expected amount to however much has currently been reconciled.
Click yes, then you'll receive a notification in the top right-hand corner stating the system will attemp to automatically balance the linked expectations to the reconciled amount.
If you refresh the screen, you'll then see the balance to expectation has been successful (e.g. matches 100%)
If you want to unbalance an expectation, from within the Expectations screen (as detailed in Option 1 & 2):
Click Actions
Select 'Unbalance to £X'
A pop up will then appear asking if you are sure you would like to unbalance the expectation and that this will set the expected amount back to the original amount of £X.
Click yes, then a notification will appear stating the system has unbalanced the expectation.
This is particularly helpful when the fee amount received from a Provider differs to what you were expecting, e.g. Pension Transfers where the values can fluctuate.
There are a number of different ways to access the balance linking options:
Option 1 - via the main Expectations screen
Click Income Reconciliation under Business
Click Expectations
Alternatively, you can go in via the relevant month, which defaults to the Expectations screen.
On the Expectations screen:
Tick the relevant expectation you want to balance
Click Balance Expectations
A pop up will then appear asking if you are sure you would like to balance the expectations that are linked to this statement transaction. This will set the expected amount to however much has currently been reconciled.
Click yes, then you'll receive a notification in the top right-hand corner stating the system will attempt to automatically balance the linked expectations to the reconciled amount.
Option 2 - via the individual Expectations
Click Income Reconciliation under Business
Click Expectations
Alternatively, you can go in via the relevant month, which defaults to the Expectations screen.
On the next screen, click the 'view expectation' eye icon of the Expectation you'd like to view, to balance expectations against
Under the Expectation, you're able to see how much has been reconciled (e.g. what could need balancing)
To balance the Expectation, click Actions
Then select 'Balance to £X'
A pop up will then appear asking if you are sure you would like to balance the expectation, and that this will set the expected amount to £X.
Click yes, then you'll receive a notification stating the system will attempt to balance the expectation to the reconciled amount.
If you refresh the screen, you'll then see the balance to expectation has been successful (e.g. matches 100%). You'll also be able to see any original amounts.
The above 2 options can be repeated on a Client or Plan level too, under Charges > Expectations
Option 3 - via Provider Statement Transactions
Click Income Reconciliation under Business
Click Provider Statements
Alternatively, you can go in via the relevant month:
Then select Provider Statements on the side menu:
Click the 'view provider statement' eye icon of the Provider Statement you'd like to view, to balance expectations against
Once you're in the relevant Provider Statement:
Tick the relevant transaction(s) you want to balance
Click Balance linked expectations
A pop up will then appear asking if you are sure you would like to balance the expectations that are linked to this statement transaction. This will set the expected amount to however much has currently been reconciled.
Click yes, then you'll receive a notification in the top right-hand corner stating the system will attempt to automatically balance the linked expectations to the reconciled amount.
If you refresh the screen, you'll be able to see the Provider Statement transaction is now balanced to 100%
Option 4 - via the individual Provider Statement Transactions
Click Income Reconciliation under Business
Click Provider Statements
Alternatively, you can go in via the relevant month:
Then select Provider Statements on the side menu:
Click the 'view provider statement' eye icon of the Provider Statement you'd like to view, to balance expectations against
On the next screen, click the 'view Provider Statement transaction' eye icon to access the particular Provider Statement transaction you'd like to view, to balance expectations against
Under the Provider Statement Transaction, you're able to see how much has been reconciled to expectation (e.g. what could need balancing)
To balance the Provider Statement Transaction to the Linked Expectation, click Actions
Then select 'Balance Linked Expectations'
A pop up will then appear asking if you are sure you would like to balance the expectations that are linked to this statement transaction. This will set the expected amount to however much has currently been reconciled.
Click yes, then you'll receive a notification in the top right-hand corner stating the system will attemp to automatically balance the linked expectations to the reconciled amount.
If you refresh the screen, you'll then see the balance to expectation has been successful (e.g. matches 100%)
Unbalancing linked expectations
If you want to unbalance an expectation, from within the Expectations screen (as detailed in Option 1 & 2):
Click Actions
Select 'Unbalance to £X'
A pop up will then appear asking if you are sure you would like to unbalance the expectation and that this will set the expected amount back to the original amount of £X.
Click yes, then a notification will appear stating the system has unbalanced the expectation.
Updated on: 20/12/2024
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