Viewing and Editing Charges
Once created and applied to a Client or Plan, any charges are visible on the account by going to Work and then Charges.
Here you can see all the current charges in a table showing details like the type of charge, whether it’s an ongoing or initial charge and the frequency of the charge.
Under the Actions column you can edit a charge from the client’s account using the pen icon.
It is recommended to stop charge schedules by setting an end date and to start a new charge schedule rather than updating existing ones. You should only edit charge schedules when updating adviser details and end dates.
Expectations can be viewed by selecting the tab at the top next to charge schedules.
When a charge is created, it spawns an expectation based on the information provided. For example, if you’ve set a recurring charge up as monthly, you will see there is an expectation spawned each month.
From here you can view specific expectations by clicking on the eye icon under the Actions column.
Any users that do not have Owner or Admin level access will have a different view to this as they're unable to access Income Reconciliation. The Actions column will differ based on permissions, and will not exist if they have Member level access only.
Clicking on this eye icon will then bring you to the Income Reconciliation area, and from in here you can edit the specific expectation if needed under the Actions menu.
From Expectations within the Charges section on the client record, you also have the option to Reconcile and Balance Expectations (as long as permissions allow it). You can reconcile one expectation at a time, or balance multiple expectations by using the tick boxes on the left and selecting the options at the top of the table.
Charge Schedules
Here you can see all the current charges in a table showing details like the type of charge, whether it’s an ongoing or initial charge and the frequency of the charge.
Under the Actions column you can edit a charge from the client’s account using the pen icon.
It is recommended to stop charge schedules by setting an end date and to start a new charge schedule rather than updating existing ones. You should only edit charge schedules when updating adviser details and end dates.
Expectations
Expectations can be viewed by selecting the tab at the top next to charge schedules.
When a charge is created, it spawns an expectation based on the information provided. For example, if you’ve set a recurring charge up as monthly, you will see there is an expectation spawned each month.
From here you can view specific expectations by clicking on the eye icon under the Actions column.
Any users that do not have Owner or Admin level access will have a different view to this as they're unable to access Income Reconciliation. The Actions column will differ based on permissions, and will not exist if they have Member level access only.
Clicking on this eye icon will then bring you to the Income Reconciliation area, and from in here you can edit the specific expectation if needed under the Actions menu.
From Expectations within the Charges section on the client record, you also have the option to Reconcile and Balance Expectations (as long as permissions allow it). You can reconcile one expectation at a time, or balance multiple expectations by using the tick boxes on the left and selecting the options at the top of the table.
Updated on: 20/12/2024
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